RETURNS

1. Can I return a product?
You hold the right to return any product without stating any reasons within 14 calendar days from the day of receipt by returning the product in the original state (no label/tag should be removed and placed in the original packaging), without any incurring costs other than return fees.


2. How can I exchange a product if I live in Greece?
The process of product exchange costs 4,90€ (return fees) and you should follow the steps bellow:

a) Check the availability of the product which you desire as exchange. The new product should be of equal or higher price than the product you return.

b) Fill in the Return Form that you received along with your order's parcel. If you miss it, you can find HERE.

c) Prepare the returning parcel. The returning product must be in the original state, no label/tag should be removed and it should be placed in the original packaging along with the return form and its receipt/invoice.

d) Visit any ELTA Courier store and return the parcel to the following address at the recipient's expense:

P. BITSIANIS LTD
7th KM THESSALONIKIS-OREOKASTROU 
P.C. 54629, PAVLOS MELAS, GREECE
TEL: +302310692942
VAT: 800572956

The product should be delivered to us within 14 calendar days. This period starts from the day the product was received by you. The delivery of the new product will take place over a time period equal to the time of dispatch of the original product.

PLEASE NOTE: As soon as the package with your new product arrives, you will be asked to pay the Courier the amount of €4.90 regarding the return shipping costs. 


3. How can I exchange a product if I DON'T live in Greece?
a) Check the availability of the product which you desire as exchange. The new product should be of equal or higher price than the product you return.

b) Fill in and send the Return Form that you can find HERE via email at contact@bitsiani.com.

c) Arrange a return on your own cost by any courier service of your choice. The product should be delivered to us within 14 calendar days from the day of receipt. It must be in the original state, no label/tag should be removed and it should be placed in the original packaging along with its receipt/invoice.The product should be delivered here:

P. BITSIANIS LTD
7th KM THESSALONIKIS-OREOKASTROU 
P.C. 54629, PAVLOS MELAS, GREECE
P.O. Box 32083, P.C. 54610
TEL: +302310692942

The delivery of the new product has no extra delivery costs and will take place over a time period equal to the time of dispatch of the original product.


4. Can I return a product and receive a refund?
Yes, you can. To return a product you should complete and send the Return Form that you can find HERE via email at contact@bitsiani.com.

The returning product must be in the original state, no label/tag should be removed and it should be placed in the original packaging along with the return form and its receipt/invoice.

Then, you should arrange a return and the product should be delivered to us within 14 calendar days. This period starts from the day the product was received by you. The product should be delivered to our main address:

P. BITSIANIS LTD
7th KM THESSALONIKIS-OREOKASTROU 
P.C. 54629, PAVLOS MELAS, GREECE
P.O. Box 32083, P.C. 54610
TEL: +302310692942

www.bitsiani.com is obliged to repay the sums paid by you within 30 calendar days. That period starts at the day we receive the returned product. 

A return will be approved - only and only if – product is in the same condition as received and you should possess the invoice or sales receipt. 

Once the return has been approved, you will receive your refund via the same means used to make your purchase unless payment was made upon delivery. If the sum is charged to the consumer’s credit card, the right to cancel the order also entails the solution of the tripartite contract between the consumer – supplier and the bank, without compensation.


5. How can I return a defective product?
In the rare case of receiving a defective product please send an email including a relevant photo within 24h of receipt at contact@bitsiani.com pointing out the problem.

The returning product must be in the original state, no label/tag should be removed and it should be placed in the original packaging along with the Return Form (find it HERE) and its receipt/invoice.

If the defection is not clearly illustrated in the photo, www.bitsiani.com will need to schedule a return of the product with no delivery fees for you. The product should be in the original packaging along with the return form.

The delivery of the new product will take place over a time period equal to the time of dispatch of the original product.


6. What should I do if I receive a different product than the one I ordered?
In case of receiving a product different than the one you ordered please send an email within 24h upon receipt at contact@bitsiani.com including a relevant photo too.

Once we realize our fault, we will arrange a free return and replacement with the correct product.
The fault product should not be used, no label/tag should be removed and it should be placed in the original packaging along with the Return Form (find it HERE) and it's receipt/invoice.

The delivery of the new product will take place over a time period equal to the time of dispatch of the original product.


7. Is there a chance my return to be rejected?
www.bitsiani.com reserves the right to reject any type of return for the following reasons:
a) The return is communicated beyond the return period limit.
b) The product is not in the same condition in which it was received.
c) The product has been used.
d) Original price and label tags are missing.